Why the first visit was a disappointment and why I wouldn't like to eat there again (at least at that particular branch):
- The serving time took too long. I mean, it would have been okay if the other people who ordered after us were also waiting but they were already eating! It wasn't as if we ordered something different than those people, so it just screams bloody unfair.
- They changed my order without consulting me first. Remember when I said that I ordered a 16oz Coke zero? A waiter suddenly approached me and handed me a receipt and 2 php then walked away without even telling me anything. I was quite confused, so I checked the new receipt. When I scanned the new receipt, I saw that they had replaced my 16 oz Coke Zero with a Coke Zero in can! When we were ordering, I specifically asked for the 16 oz. If I wanted the cola in can I would have said so. If they didn't have the item they could have asked first before replacing it. In my opinion they didn't take into consideration what I might have wanted as a replacement. (Yes, I took pictures of the receipts). I sent a message to the number for complaints but I haven't received a reply since.
I guess their only appeal is their unlimited rice for 99php, which is comparatively cheaper when compared to other fast food chains. However, when I think about this incident, I'd rather not eat there and save my hunger for food at home.